Support Hours

Hours of Support:

7:00 a.m. – 7:00 p.m. your local time, Monday through Friday

7:00 a.m. – 3:00 p.m. your local time, Saturday

 

Canadian CDK w.e.b.Suite1000 clients:

  • 8:00 a.m. – 5:00 p.m. your local time, Monday through Friday
  • 8:30 a.m. – 5:30 p.m. Newfoundland, Monday through Friday
  • 8:00 a.m. – 1:00 p.m. your local time, Saturday (For down systems only. All other calls will be returned the next business day.)

Access e-Support

For phone support, please contact your previously provided regional support number.

After Hours Support:

  • 24/7 after hours support is available for a nominal fee
  • Call 800.743.2237
  • After hours support is for down systems only and is not available for application support

Modified support hours may be observed on the following holidays. Contact your Support Center for the support hours available by holiday:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day

Closed

  • U.S. Thanksgiving Day (U.S. clients only)
  • Canada Thanksgiving Day (Canadian clients only)
  • Christmas Day