ADP Telephony

 

Grow Your Dealership through Collaboration

Gain a competitive edge with a single provider for your unified communications: Presence, IM, Voice, Video and Desktop Sharing.

Integrate your dealership office phone with your ADP DMS and ADP CRM

Even in a world of email and instant messaging, the majority of people will still call your dealership to inquire about a vehicle, schedule a Service appointment, or take a test drive. Our integrated telephony solutions help your dealership connect and communicate via Presence, IM, Voice, Video and Desktop Sharing without limitations.

Create a seamless workflow

Utilizing the data from your ADP Dealer Management System (DMS) and ADP CRM, you can:

  • See the Full Customer View
  • Log a lead
  • Begin to create repair orders

Traditional phone systems are standalone, meaning they do not integrate or talk to other systems. If a customer calls in, employees must gather customer information, find them in the system, and then find the answer to their question. Customers do not want to wait on hold while someone searches for all that information. With ADP's telephony solutions, there is no need to enter in the customers’ data—simply pull the information from the screen pop into your ADP CRM, and then continue pulling the data into the other ADP solutions:

ADP CRMADP DeskingADP CreditADP MenuDeal ReviewDigital Contracting

Unified communications

ADP's telephony solutions give your most valuable resource (your employees) the advantage of communicating seamlessly and effectively. Whether you chose the off-site cloud offering (ADP Telephony in the Cloud™) or our on-site system (ADP Telephony Onsite™), the following communications are available:

  • Use Presence to know if a co-worker is available for a call
  • Instant Message (IM) to get quick answers
  • Call from your Desk Phone or smartphone, utilizing the dealership’s phone system
  • See for yourself through crystal clear Video with co-workers

Minimize cost and maximize technology through the cloud

Keeping up with technology can be challenging and expensive. However, placing your phone system in the cloud helps you minimize your dealership’s phone expenses while maximizing your technology investment. To receive a free evaluation of your current phone system simply complete this form.