CDK Global Partner Program

CDK Service Management

Leading-Edge Integration, at Your Service

Is your dealership working with third parties that provide vehicle service-related products? CDK is here to help with multiple integration products.

We offer 40+ partner products in our CDK Partner Program, which utilize our Service Management offering and integrate with the products you need most, including:

  • Service reminders
  • Service analytics
  • Service scheduling
  • Service check-in
  • RO status notification


Service Management integration gives partners the ability to support online service appointments and writeback appointment information to Dealer Management Systems. This helps support scheduling and consumer lane interaction.

  • Open repair order information
    Provides data on parts used and service provided during the repair order

  • Closed repair order information
    Supports the ability to generate consumer satisfaction surveys on the service experience

  • Data access
    Available options include data extraction and service appointment writeback

Writeback

CDK provides bidirectional integration through predefined writeback packages. Our standard offering in the service management area is the Service Appointment Writeback Package, which includes the following:

  • On-demand extract of the following data types: service appointments, service customers, service vehicles and repair orders (open and closed)
  • Writeback of service customers, service vehicles and service appointments

For access to product documentation, including full field lists and data delivery specifications, please contact partnerprogram@cdk.com.