Canada AODA - Customer Service Policy

Canada AODA - Customer Service Policy

CDK Global (Canada) Limited is committed to meeting the reasonable accessibility needs of persons with disabilities in a timely manner and in a way that respects their dignity, independence, and rights of equal opportunity and access.  CDK Global (Canada) Limited’s is committed to compliance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Accessibility Standard for Customer Service.

Assistive devices

CDK Global (Canada) Limited welcomes individuals with disabilities to use assistive devices to obtain, use or benefit from CDK Global (Canada) Limited goods or services.

CDK Global (Canada) Limited will ensure that our employees are familiar with various assistive devices that we have on site, or that we provide, that may be used by customers with disabilities while accessing our goods or services.

Communication

CDK Global (Canada) Limited will communicate with people with disabilities in ways that take into account their disability.

Service Animals

Service animals are welcome on CDK Global (Canada) Limited premises. In the event that a service animal must be excluded by law, CDK Global (Canada) Limited will ensure that other measures are made available to enable the individual to access or use our goods or services.

Support Persons

Support persons are welcome on CDK Global (Canada) Limited premises.  At no time will any individual with a disability be prevented from the right to be accompanied by their support person while on CDK Global (Canada) Limited premises. No fees will be charged for support persons.

Notice of Temporary Disruptions

CDK Global will provide notice in the event of a planned or unexpected disruption to services or facilities used or accessed by people with disabilities. Notices regarding temporary disruptions will include information regarding the reason for the disruption, the anticipated duration of the disruption, and information on any alternative facilities or services, if available. Notice will be provided by posting the information at a conspicuous place at our facilities, on our web site or by another reasonable method based upon the circumstances.

Feedback Process

CDK Global welcomes feedback on the way it provides goods and services to people with disabilities.  Members of the public can provide feedback to CDK Global (Canada) Limited by:

(i) E-mail - CDKCanada.Accessibility@cdk.com;

(ii) Phone - 1-855-726-7405;

(iii) In-person feedback - to any of our CDK Global (Canada) Limited divisional staff or

(iv) In Writing - through CDK Global web site at:

http://www.cdkglobal.ca/company/contact-us  (English)

http://www.cdkglobal.ca/fr-ca/nous-joindre  (French)

http://www.pfw.com/ourcompany/contact.htm

http://www.oneeightycorp.com/contact/   (English)

http://www.oneeightycorp.com/fr/contact/   (French)

 

CDK Global (Canada) Limited will endeavor to acknowledge feedback and will advise the person providing feedback of actions that CDK Global (Canada) Limited takes in response to the feedback.  Complaints will be addressed according to our organization’s regular complaint management procedures. 

Training

CDK Global (Canada) Limited will provide training to associates, volunteers and others who may be acting on our behalf, who deal with the public or any other third parties. Training will also be provided to all people who are involved in the development of CDK Global (Canada) Limited policies, procedures and practices regarding the provision of goods and services.

Training will be provided on an on-going basis to associates as they are assigned applicable duties. Training will also be provided when there are changes to CDK Global (Canada) Limited policies, practices or procedures.

Training will include:

  • An overview of the requirements under the Act and the Customer Service Standard;
  • CDK Global (Canada) Limited’s plan related to the Customer Service Standard;
  • How to interact and communicate with people with various types of disabilities;
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person;
  • How to use the wheelchair lifts, etc., available on-site or otherwise that may help providing goods or services to people with disabilities; and
  • What to do if a person with disability is having difficulty in accessing to CDK Global (Canada) Limited’s goods and services.

CDK Global (Canada) Limited will keep records regarding the training provided, including the dates on which training was provided and the individuals who completed the training.

Notice of Availability

CDK Global (Canada) Limited will notify the public that its accessibility policies and procedures are available on our various websites.